Humanitary Medical Center, Inc
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Humanitary Medical Center, Inc.
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Privacy & Data Protection

Privacy Policy

Effective Date: October 18, 2026

PRIVACY POLICY

HUMANITARY MEDICAL CENTER, INC.

Effective Date: October 18, 2026

Website: https://humanitarymedicalcenter.com/

1. Introduction and Overview

HUMANITARY MEDICAL CENTER, INC. (“Humanitary Medical Center,” “HMC,” “Company,” “we,” “us,” or “our”) respects the privacy of our patients, website visitors, and individuals who communicate with our organization.

We are committed to protecting personal information and maintaining appropriate privacy and security practices in connection with our healthcare services, website, electronic communications, and patient support activities.

This Privacy Policy explains how we collect, use, disclose, safeguard, and manage personal information obtained through our website, online chat services, telephone communications, text messaging services, and other digital interactions.

This Privacy Policy applies to:

  • Visitors to https://humanitarymedicalcenter.com/.
  • Individuals contacting our medical centers.
  • Individuals using our website chat services.
  • Individuals requesting general information or assistance.
  • Individuals who voluntarily subscribe to SMS communications.
  • Individuals communicating with our administrative or patient support personnel.

Healthcare information protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is also governed by our separate Notice of Privacy Practices and applicable federal and state healthcare privacy laws.

Our HIPAA Notice of Privacy Practices is available at: https://humanitarymedicalcenter.com/notice-of-privacy-practices

By using our website or voluntarily providing personal information, you acknowledge the information practices described in this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

We may collect personal information directly from individuals, automatically through website technologies, or from authorized third parties when permitted by applicable law.

2.1 Personal Information Provided Voluntarily

Depending on how you interact with us, the information collected may include:

  • First and last name.
  • Telephone or mobile phone number.
  • Email address.
  • Mailing address, when necessary.
  • Preferred contact method.
  • Preferred medical center location.
  • Appointment-related inquiries.
  • General service inquiries.
  • Information submitted through our website chat.
  • Communications with our representatives.
  • SMS subscription and consent preferences.

Providing information through our website or chat service is voluntary, except for information reasonably necessary to respond to a specific request.

2.2 Website Chat Information

Our website offers an interactive chat service to facilitate communication between visitors and Humanitary Medical Center representatives.

When you use this service, we may collect:

  • Name.
  • Mobile telephone number.
  • Message content.
  • Date and time of communication.
  • Communication history.
  • SMS consent preferences.
  • Technical information necessary to deliver and maintain the chat service.

The information collected may be used to respond to questions, provide administrative assistance, coordinate requested communications, and improve the quality of our customer service.

Our chat and communication services may be supported by authorized third-party technology providers.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Referring website.
  • Pages visited.
  • Website interaction information.
  • Date and time of visits.
  • Cookies and similar technical identifiers.

We may use this information for website functionality, cybersecurity, troubleshooting, performance analysis, and service improvements.

2.4 Health-Related Information

As a healthcare provider, Humanitary Medical Center may receive health-related information when individuals communicate with us.

Our general website chat is intended primarily for administrative questions and general information.

Visitors should avoid submitting sensitive medical records, Social Security numbers, detailed medical histories, or other highly sensitive information through the general website chat unless explicitly directed to an approved secure communication channel.

If protected health information is received, its use, disclosure, and protection are governed by applicable healthcare privacy laws and our HIPAA Notice of Privacy Practices, as applicable.

The general website chat should not be used for medical emergencies.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

3. How We Use Personal Information

Humanitary Medical Center may use personal information for legitimate and authorized purposes, including:

3.1 Communication and Patient Assistance

  • Responding to inquiries.
  • Providing information about available medical services.
  • Assisting with appointment-related questions.
  • Coordinating communication with appropriate personnel.
  • Responding to administrative requests.
  • Providing customer service and follow-up assistance.

3.2 Operational and Administrative Purposes

  • Managing communication requests.
  • Supporting healthcare administrative operations.
  • Maintaining communication records.
  • Improving response times and service quality.
  • Managing website functionality.
  • Supporting authorized internal administrative processes.

3.3 Website and Technology Improvements

  • Monitoring website performance.
  • Diagnosing technical problems.
  • Maintaining information security.
  • Detecting misuse and unauthorized access.
  • Improving accessibility and functionality.
  • Evaluating general website traffic and usage trends.

3.4 Legal and Regulatory Compliance

We may process personal information when reasonably necessary to:

  • Comply with applicable federal or state laws.
  • Meet regulatory requirements.
  • Respond to lawful requests.
  • Protect the safety and rights of individuals.
  • Prevent fraud or unauthorized activities.
  • Fulfill applicable recordkeeping obligations.

3.5 Communications and SMS Messaging

Where appropriate consent has been provided, we may communicate using SMS, telephone calls, email, or other authorized channels.

SMS messaging is governed by the additional disclosures in Section 4.

4. SMS Communications, Consent, and A2P Messaging

Humanitary Medical Center may offer text messaging services to individuals who voluntarily provide their mobile telephone number and expressly authorize the applicable communications.

Our SMS communications may include informational, transactional, or promotional messages, depending on the specific consent provided.

4.1 Informational and Transactional Messages

Individuals who provide appropriate consent may receive non-marketing messages relating to:

  • Responses to general inquiries.
  • Appointment scheduling communications.
  • Appointment reminders or confirmations.
  • Requested administrative follow-ups.
  • Medical center operational announcements.
  • Customer service communications.
  • Other service-related communications consistent with the consent provided.

These communications are intended for informational or administrative purposes.

4.2 Marketing and Promotional Messages

Individuals who separately consent to marketing communications may receive messages concerning:

  • Healthcare service announcements.
  • Community wellness events.
  • Health awareness initiatives.
  • General educational programs.
  • Promotional communications about eligible services offered by Humanitary Medical Center.

Marketing messages will be sent only when the appropriate consent and any additional authorization required by applicable law have been obtained.

4.3 Voluntary SMS Consent

SMS consent is voluntary.

Individuals may choose to receive informational or transactional messages, marketing or promotional messages, both types of messages, or neither.

Consent for marketing messages is separate from consent for non-marketing messages.

SMS consent checkboxes must not be preselected.

Consent to receive marketing or informational text messages is not a condition of purchasing services, receiving medical care, or submitting a general inquiry.

Providing a telephone number alone does not automatically authorize Humanitary Medical Center to send promotional text messages.

4.4 Message Frequency and Charges

Message frequency may vary depending on the type of communication, services requested, and individual preferences.

Message and data rates may apply according to your mobile carrier and wireless plan.

Humanitary Medical Center does not control charges imposed by mobile carriers.

4.5 SMS Opt-Out

You may withdraw your consent to receive text messages at any time.

Reply STOP to any SMS message from Humanitary Medical Center to unsubscribe from the applicable messaging program.

After an opt-out request is processed, you may receive a final confirmation message.

Opting out of promotional communications does not automatically withdraw consent for a separate informational messaging program unless you also opt out of that program.

4.6 SMS Assistance

For assistance with text messaging:

Reply HELP to an SMS message from Humanitary Medical Center.

You may also contact us through:

4.7 Consent Records

To document communication preferences and support compliance obligations, we may maintain records of:

  • The date and time consent was provided.
  • The communication channel used.
  • The consent language presented.
  • The type of communications authorized.
  • The applicable phone number.
  • Consent changes or withdrawals.
  • Relevant records of opt-in and opt-out activity.

These records may be retained as reasonably necessary to administer communications and satisfy applicable legal or regulatory requirements.

4.8 No Sale or Sharing of Mobile Information for Marketing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Authorized messaging service providers may process information solely as necessary to deliver and administer communications on our behalf, subject to appropriate contractual safeguards and applicable law.

We do not sell SMS consent records, mobile subscription lists, or messaging opt-in information.

5. Disclosure of Personal Information

Humanitary Medical Center does not sell personal information collected through its website or chat services.

We may disclose personal information only when appropriate and permitted by applicable law.

5.1 Authorized Service Providers

We may use authorized third-party service providers to support our operations, including:

  • Website hosting services.
  • Cloud infrastructure providers.
  • Website chat platforms.
  • Communication service providers.
  • SMS delivery providers.
  • Customer support technology.
  • Information technology and security providers.
  • Website maintenance and technical support.

These providers may access information only as necessary to perform authorized services, subject to applicable contractual, confidentiality, security, and legal requirements.

When protected health information is involved, applicable HIPAA business associate requirements must also be satisfied.

5.2 Legal Obligations

We may disclose information when legally required or permitted, including in response to valid legal process or regulatory obligations.

5.3 Protection of Rights and Safety

We may disclose information where legally appropriate to protect the rights, safety, and security of our organization, patients, personnel, or others.

5.4 SMS Consent Data

Mobile messaging consent information will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

Any authorized processing by messaging technology providers must be limited to supporting the communications services and be consistent with applicable law.

6. HIPAA and Protected Health Information

Humanitary Medical Center recognizes the importance of maintaining the confidentiality, integrity, and appropriate availability of protected health information.

Protected health information may be subject to the Health Insurance Portability and Accountability Act (HIPAA), its implementing regulations, and applicable state privacy laws.

The use and disclosure of protected health information are addressed in our separate Notice of Privacy Practices.

Depending on applicable law and the circumstances, patients may have rights relating to:

  • Access to medical records.
  • Requests to amend medical records.
  • Confidential communications.
  • Restrictions on certain uses or disclosures.
  • Accounting of certain disclosures.
  • Copies of applicable privacy notices.
  • Complaints regarding privacy practices.

Certain healthcare information may be subject to additional protections or authorization requirements.

This website Privacy Policy does not replace or modify our HIPAA Notice of Privacy Practices.

For more information, please visit: https://humanitarymedicalcenter.com/notice-of-privacy-practices

7. Cookies and Website Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve performance, and understand general website usage.

These technologies may assist with:

  • Maintaining website functionality.
  • Remembering certain browser preferences.
  • Analyzing aggregated website traffic.
  • Detecting suspicious activity.
  • Improving the visitor experience.

Certain third-party services may use their own cookies or technical identifiers when integrated into our website.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect website functionality.

Where required by applicable law, additional consent or controls will be provided for non-essential tracking technologies.

8. Data Security

Humanitary Medical Center is committed to maintaining appropriate administrative, technical, and organizational safeguards to protect personal information.

Depending on the nature of the information and applicable requirements, safeguards may include:

  • Access controls.
  • User authentication.
  • Restricted administrative permissions.
  • Secure communication technologies.
  • Security monitoring.
  • Employee confidentiality requirements.
  • Vendor security obligations.
  • Reasonable data protection procedures.

No internet-based transmission, website, or electronic storage system can be guaranteed to be completely secure.

Individuals should avoid sending highly sensitive information through general website communication channels unless an approved secure method is available.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as otherwise required or permitted by applicable law.

Retention periods may vary depending on:

  • The nature of the information.
  • The purpose for which it was collected.
  • Applicable healthcare record retention laws.
  • Administrative requirements.
  • Legal or regulatory obligations.
  • Security and fraud prevention needs.
  • Documentation of communication consent.

SMS consent and opt-out records may be maintained for compliance and auditing purposes.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable policies and requirements.

10. Privacy Rights and Individual Choices

Depending on applicable law, individuals may have rights concerning their personal information.

These may include the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible information.
  • Request information about certain disclosures.
  • Manage communication preferences.
  • Withdraw consent where consent is the applicable basis for processing.

Some requests may be subject to legal exceptions, identity verification, healthcare record retention obligations, or other requirements.

Requests involving protected health information will be handled under applicable HIPAA procedures and our Notice of Privacy Practices.

To submit a general privacy inquiry, contact: info@humanitarymc.com

11. Communications Preferences

Individuals may contact Humanitary Medical Center to update their communication preferences.

Available choices may include:

  • Opting out of promotional SMS communications.
  • Opting out of informational SMS communications.
  • Requesting assistance with electronic communications.
  • Updating preferred contact details.
  • Requesting information about applicable privacy rights.

Unsubscribing from one communication category does not necessarily unsubscribe an individual from every other independently authorized communication channel.

Certain notices required or permitted by law may continue to be provided through appropriate channels.

12. Children’s Privacy

Our general website and online chat services are not intended to independently solicit personal information from children under 13 without appropriate parental or guardian involvement, where required by law.

Healthcare services provided to minors may involve separate privacy requirements, parental or guardian rights, and applicable consent provisions.

If we learn that personal information has been collected in violation of applicable children’s privacy laws, we will take appropriate corrective steps.

13. Third-Party Websites and External Links

Our website may contain links to third-party websites, healthcare resources, insurance providers, or other external services.

Humanitary Medical Center is not responsible for the independent privacy practices or content of websites operated by third parties.

Visitors are encouraged to review the privacy policies of external websites before providing personal information.

Links to external websites do not automatically establish an endorsement or partnership.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, communication practices, legal requirements, or privacy procedures.

When material changes are made, we will update the effective date and provide any additional notice required by applicable law.

The current version of this Privacy Policy will be available at: https://humanitarymedicalcenter.com/privacy-policy

15. Contact Information

For questions regarding this Privacy Policy, personal information, website communications, or SMS messaging preferences, please contact:

HUMANITARY MEDICAL CENTER, INC.

For requests specifically involving medical records or protected health information, please contact Humanitary Medical Center to obtain the appropriate Privacy Officer or medical records department contact information.

16. Additional Privacy Resources

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